Information We Collect
We collect several types of information to provide and improve our services, including:
- Personal Identification Information: We may collect personal information such as your name, age, date of birth, gender, email address, phone number, and identification documents for verification purposes.
- Financial Information: When you make deposits, withdrawals, or engage in financial transactions, we may collect details related to payment methods, bank account numbers, or credit card information.
- Activity Information: We collect data related to your gaming activity, such as the games you play, bet amounts, wins, losses, and other interactions with our services.
- Device Information: We may collect information about the devices you use to access our services, including IP address, browser type, operating system, and device identifiers.
- Location Data: If permitted by your device, we may collect information about your geographical location to verify eligibility to use our services or comply with local regulations.
How We Use Your Information
We use the information we collect in the following ways:
- To Provide Services: To process your transactions, verify your identity, and offer you an enhanced gaming experience.
- To Improve Our Services: To understand how our services are used and make improvements to our games, website, and customer support.
- To Communicate With You: To send important updates, promotional materials, newsletters, and other information that may interest you (with your consent).
- To Comply with Legal Requirements: To meet regulatory requirements, prevent fraud, and ensure that you are of legal age to gamble in our jurisdiction.
Sharing Your Information
GoldenLoft Casino does not sell, rent, or share your personal data with third parties for their marketing purposes. However, we may share your information in the following circumstances:
- With Service Providers: We may share your information with third-party vendors who assist us in providing services, such as payment processors, security providers, and customer support teams. These providers are obligated to keep your information confidential and are not allowed to use it for their own purposes.
- To Comply with the Law: We may disclose your personal information if required by law or to respond to legal processes, such as a subpoena or court order, or if we believe such action is necessary to protect our rights, your safety, or the safety of others.
- For Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
Data Security
You have the following rights regarding your personal data:
- Access and Correction: You have the right to access and review the personal information we hold about you. If you find any inaccuracies, you can request corrections or updates.
- Data Retention: We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. After this period, your information will be securely deleted or anonymized.
- Opt-Out: You may opt-out of receiving promotional communications by following the unsubscribe instructions provided in the emails or by contacting our support team.
- Withdraw Consent: If we process your information based on consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing prior to withdrawal.
Third-Party Websites
Our website may contain links to third-party websites. These third-party sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party sites before providing any personal information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us:
- Email: support@goldenloftscasino.com
- Phone: +2348134564626
- Address: 1st floor discovery mall
plot 215 Konoko Crescent wuse 2 Abuja
